Terms & Conditions


GENERAL

www.bikingbarn.co.uk is owned by Sharpsmith Ltd, a company registered in the UK, company number 11119620

These Terms and Conditions govern your use of the www.bikingbarn.co.uk website. By visiting the www.bikingbarn.co.uk website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.


WEBSITE ACCURACY

It is our aim to keep all pictures and descriptions as up to date and accurate as possible however there may be occasions where these details are incorrect.

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to fulfill, or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled we shall immediately issue a credit to your account in the amount of the charge.

Any prices advertised on this site, in print or any other marketing material is subject to change without notice, and we reserve the right not to apply any previous prices retrospectively.

Where a weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy.

In the instance where we supply a product different to that advertised we will happily refund or exchange an item for you.


ORDERS

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.

Orders that are placed by you at www.bikingbarn.co.uk will be treated as an offer to purchase the goods and we have the right to reject such offers at any time.

After placing an order, you will receive an email from us that acknowledges our receipt of your order (“Order Acknowledgement”), and the delivery services you have requested. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to www.bikingbarn.co.uk to buy goods.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email that confirms all of the relevant details of your order and the expected delivery dates for the Goods (the "Order Confirmation").

The contract between you and www.bikingbarn.co.uk will only be formed when we send you the Order Confirmation.

We reserve the right to limit the number of products that you may select to purchase.


ORDER CANCELLATION AND RETURNS

Orders may be cancelled at any time from the moment you place your order and until 14 days after the day you receive your goods.

If you wish to cancel your order before it has been dispatched please use the Contact Us link.

If you decide to cancel and return your order after delivery, then the items must be returned unopened, unused, undamaged and in the original retail packaging. For bikes this means that it must not have been assembled nor ridden. If any items are returned and are not in this condition, then www.bikingbarn.co.uk shall be entitled to refuse to issue a full refund.

Please note you are responsible for paying the delivery costs to return a cancelled order. For clarity this means that we will not refund delivery costs incurred by the customer to return cancelled orders.

To return an item following delivery then please use the online returns form associated with the order.

To access this ;

  • login to your account, and view your order history
  • view the order containing the item(s) you wish to return
  • click the return button, and complete the returns form

If you need any help completing this form please contact us

Once you have notified us that you are cancelling an order, www.bikingbarn.co.uk will re-credit your debit or credit card account as soon as possible. If you are returning a cancelled order then we will need to receive the returned item to validate that the item(s) are in the condition as delivered to you, before we can credit your account. Note that the amount refunded will not include the delivery costs incurred by you to return the cancelled order item.


DELIVERY

Delivery times are estimates only.

If your delivery address is in the Scottish Highlands and Islands, Isle of Man and Northern Ireland delivery timescales maybe extended, depending on where you live.

Deliveries cannot be made to PO Box addresses

We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client. Therefore, www.bikingbarn.co.uk cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.


FAULTY GOODS

If the goods you receive are faulty or defective, please contact us as soon as possible.

If, having contacted us the item(s) needs to be returned, then please send the item to us and retain receipt of postage.

Once we have received the item we will inspect it. Note it may be necessary for us to send the item onto the manufacturers to confirm any fault.

Once the item has been inspected we will inform you on how we need to proceed.

Note that Items over 30 days old that are returned as faulty may need to be sent off for repair before we can consider a refund or replacement. We will inform you if this is the case.


CANCELLATIONS BY www.bikingbarn.co.uk

We reserve the right to cancel the contract between us if ;

  • We have insufficient stock to deliver the goods you have ordered
  • The delivery service provider does not deliver to your area
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
  • We have reason to suspect that there is a risk of a fraudulent transaction

If we do cancel the contract between us we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible, but in any event within 14 days of the date of cancellation.

We will not be obliged to offer any additional compensation for disappointment suffered


PRODUCT SPECIFICATIONS AND INSTALLATION

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. We cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. We cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.


REVIEWS AND COMMENTS

We encourage you to leave reviews, comments and product questions on our website.

We regularly monitor this content and we reserve the right to remove, reject or edit it at any time.

When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on www.bikingbarn.co.uk website


PROMOTIONS AND PROMOTIONAL VOUCHER CODES

www.bikingbarn.co.uk reserves the right to end promotions at any time

Discount vouchers / promotions cannot be used in conjunction with any other voucher offer

Discount vouchers / promotions cannot be applied retrospectively

Some promotions may have a minimum spend required (exclusive of shipping costs)

Should you forget to apply the discount code in your basket we will not apply the discount retrospectively


PASSWORD AND ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure.

If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should change your password or contact us immediately.

www.bikingbarn.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of the www.bikingbarn.co.uk, or the use by any other person accessing www. bikingbarn.co.uk using your shopping account and/or your personally identifiable information.