We are operating a generally good service, and our stock levels remain good.
High order volumes, and reduced staff availability is occasionally causing some delays to order dispatch.
Most items are taking 1 to 2 working days to dispatch.
Some of items are located at remote warehouse, with the current high volume of orders they may take 3 working days to dispatch.
If your order is going to take more than 3 working days to dispatch we will tell you
Bikes are typically being dispatched within 3 to 5 working days.
If you need a bike delivered in less than 8 working days please check with us before ordering.
If there are any foreseen delays to shipping of your order will will inform you.
We use Royal Mail and ParcelForce for delivery
UK delivery timescales from Royal Mail and ParcelForce remain generally good.
We are occasionally seeing delays of a few days with some Royal Mail deliveries
We use ParcelForce for shipping larger items such as bikes.
ParcelForce have removed their service guarantees, due to staffing challenges, so there may be occasional delays to their deliveries.
Please bear this in mind before contacting us regarding any orders that have not yet arrived.
Royal Mail have service updates here
ParcelForce have service updates here
The pandemic is having a significant impact on international deliveries.
In particular to North America, Asia and Australia where some deliveries are taking 3 to 4 weeks.
If you need a faster service we are able to offer Fedex or UPS to some destinations which typically deliver in 3 or 4 days.
If this is not offered during checkout, contact us before placing your order, we may be able to price for a global express courier