Please Read


Bike shops are classified as an essential service by the Welsh Government.

Hence, we are operating a normal service, and our stock levels remain good.


Most items are taking just 1 to 2 working days to dispatch.

If your order is going to take more than 3 working days to dispatch we will tell you



UK Delivery Royal Mail - There are some delays to Royal Mail deliveries


Please read the Royal Mail service update


We are seeing a higher than normal level of delays to Royal Mail deliveries.

If you are concerned about delivery time please use the Tracked 24 or 48 services


Important 

Due to the increased frequency of delays please allow atleast 7 days for First Class and 10 days for Second Class before contacting us regarding orders via Royal Mail that have not arrived.



UK Delivery - ParcelForce


We use ParcelForce for shipping larger items such as bikes. 

ParcelForce have removed their service guarantees, due to staffing challenges, so there may be occasional delays to their deliveries.


Please bear this in mind before contacting us regarding any orders that have not yet arrived.


ParcelForce have service updates here


International Delivery

The pandemic is having a significant impact on some international deliveries.

New processes at customs are increasing delivery times into the EU


Some deliveries to North America, Asia and Australia are taking upto 3 weeks.



If you need a faster service we are able to offer Fedex or UPS to some destinations which typically deliver in approximately 4 working days.

If this is not offered during checkout, contact us before placing your order, we may be able to price for a global express courier 

If you need more information on expected international delivery times, contact us before placing your order, we will be happy to help



take care

Stuart

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